Special order items such as those with custom sizes and colors are not refundable.During daily wear, rubbing or bumping will cause fade, which is normal. Attention: All rose/yellow gold Jewelry are plated 1um color on the surface of 925 silver. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.To remove this, please clean with the silver polishing cloth to return its original look. Silver pieces are given detail by oxidation, overtime, they may appear black.Products are damaged by misuse, mishandling, or poor maintenance.These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Exposure to harsh chemicals can alter that appearance of you Louilyjewelry product. Products are exposed to corrosive substances, or chemicals.The following reasons are NOT covered by our 30 days return policy, and we are not liable for these issues. Personal Reasons due to changed mind, personal taste, etc.Louilyjwelry does not refund any shipping fees. (Customer is responsible for return postage fees, and replacement postage fees. The following reasons are covered by our 30 days LIMITED COVERAGE Return/Exchange Policy. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value. Paint is chipping, Crystals fall off, etc.We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.(Louilyjwelry is responsible for $10 return postage fees, and replacement fees)
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The following reasons are covered by our 30 days Full Coverage Return/Exchange Policy. Free gift package and silver master are also available for your sake.
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Pay attention to the shipping address and your billing address are correct.Īll Louily Jewelry is delivered in our free signature branded jewelry box. Orders are processed as quickly as possible, and for this reason, we suggest you have a check and provide us with a correct and complete shipping address. If your package has not been delivered within the estimated time frame of your shipping method, or you have additional questions regarding shipping, we are here to help you out! Contact us via Email: Facebook message( Information Once your order is shipped, you will receive a shipping notification to your email address notifying you of your tracking details, you can also check the status of your order online with shipping tracking number( ). In case of any question and unexpected delay you can always contact us at If you don’t receive your parcel within this period, please contact us at My Order holiday season, bad weather conditions, strikes as well as war, etc., but please be assured that. Louilyjewelry will do our best to limit any inconveniences that may arise. Delays may happen occasionally due to uncontrollable factors, e.g. Delays do happen occasionally due to uncontrollable factors, but please be assured that Louilyjewelry will do our best to limit any inconveniences that may arise.Ĥ. According to the shipping company's policy, shipments in remote areas require additional logistics surcharges, Thanks for your kindly understanding!ģ. The above shipping times are estimates quoted by our courier companies, so Louilyjewelry can not be liable or held responsible for any delays after dispatch. Boxes and military addresses (APO, FPO) address via Free Standard Shipping method.Ģ.